Delivery and Refund Policy

At TLR Consulting Group LLC, your satisfaction is paramount. The policy below explains how we deliver our digital products and services, and how refund requests are handled.

Delivery Policy

Digital Purchases

• Timeframe: All digital products are dispatched to the provided email address within 24 hours of the confirmed purchase.
• Email Accuracy: To facilitate prompt delivery, ensure that the email address provided during the transaction is correct. Any discrepancies might lead to delivery delays.

Services

• Customized Delivery: Given the bespoke nature of our services, the delivery method and timeframe will be discussed and agreed upon between the client and TLR Consulting Group LLC during the initial phases of engagement.
• Collaboration: Our goal is to collaborate closely with each client, tailoring our delivery methods to best suit the requirements and ensuring an efficient and productive experience.

Refund Policy

Requesting a Refund

If you find the need to request a refund, kindly direct your written concerns to our dedicated customer support team (trevor@tlrconsultinggroup.com), detailing the reasons for the request.

Review Period

Our team will undertake a detailed review of each refund request. We commit to arriving at a decision within 7 days of the receipt of your request.

Final Decision

All decisions pertaining to refunds, after careful consideration, are final and made at the sole discretion of TLR Consulting Group LLC.

Communication

We understand the importance of clear communication. After our review, you will be informed of our decision using the contact details you initially provided.

Circumstances Beyond Control

Although we consistently aim to fulfill our commitments, there are instances, clearly outlined in our terms of purchase, where refunds might not be feasible.

Policy Updates

As industries evolve and client needs shift, TLR Consulting Group LLC may find the need to update this policy. Any changes made will be promptly reflected on our website. We encourage our clients to revisit this policy periodically for any updates.